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Most frequently asked questions

How to get ready for your treatment

Yes, before doing any laser treatments or medical aesthetic facial care, we must make sure that there have been no changes in your health. Certain treatments are not safe to perform is there is a medical condition, which may pose more risks and adverse reactions.  Please notify your technician before the treatment.

Sun exposure is not recommended when doing any laser treatments or facial care treatments. If you have been exposed to the sun and have an active sun tan we can not preform the laser treatment. We recommend no sun exposure 3 weeks before a laser treatment and two weeks after a laser treatment. This will ensure a safe and effective treatment with no risk of adverse reactions caused by sun exposure.

Some medications can make you photosensitive which can cause adverse reactions if a laser treatment is performed. If you have added or changed a medication it is you responsibility to ask you doctor or pharmacist if it is safe for you to do laser treatments or any other medical aesthetic treatment.

We recommend holding off laser treatments and facial care treatments if you are pregnant or breastfeeding. There simply has not been research done on the possible effects and for that reason it is best wait to start any treatments. There are recommended pregnancy safe products as well as a pregnancy facial that will leave you feeling happy and refreshed.

No, you should stop all active ingredients 3-5 days before a laser treatment or facial care treatment. This includes retinol creams, mechanical exfoliating tools, salicylic, exfoliants and AHAs.

Absolutely, yes! Not only is spf a must for everyday use it is especially important to use if you are doing any kind of treatment in clinic. You should have a minimum of spf 30 and should reapply every 2 hours.

Caring for your skin after treatments

Before using you regular products, or products with active ingredients such as HQ, retinol, salicylic, AHAs and mechanical exfoliating tools, you want to make sure that the skin is fully healed from the treatment.  You can start using HQ and Vitamin C about 3-5 days after the treatment and retinol 5-10 days after a treatment.

Using post care product will just benefit your skin. The post care products are engineered to calm the skin and heal it faster.

  • If you are doing a series of salicylic peels you must use the post care kit for 10 days after a peel treatment.
  • For other facial care treatments such as our fractional laser treatments or photo-facials using suggested post care products for about 4- 5 days is ideal.
  • For microneedling treatments you must only apply the hyaluronic acid ampules, provided in clinic for 24 hours after a treatment.

Depending on the treatment and what you are treating using 5-10 days after a facial care treatment. If you are doing a series of laser treatments for acne scars or pigmentation you want to avoid/limit sun exposure on the treated areas as much as possible.

If your goal is to corrected hyperpigmentation or sun damage, wearing spf it is a must and reapplying every two hours is recommended. However, it is not enough, you should always keep a hat handy.

About the treatments

A lot of medical research has been done since 1996; they have proven that laser treatments pose no health risk. There is no direct link between laser hair removal and skin disease or any other health problem. There is still a minimal risk of blistering or irritation.

Usually about 6 treatments are sufficient. On the other hand, in some cases, if for example the client has very dark skin and light hair, or if the individual has been to a tanning salon during the treatment period, it may be necessary to add a few waxing sessions. in order to achieve the desired result. For cosmetic injections and teeth whitening, consider returning every 6 to 8 months.

Laser treatments are much less painful than usually expected. They can be uncomfortable at times but having the latest laser technologies on the market allows us to preform treatments in less time which makes it more comfortable for the patient. That being said, everyone is different and some patients may feel more than others.

The contraindications may vary slightly depending on the treatment but a detailed health history and consult form is to be filled out before starting treatments in order to determine if it is safe to undergo treatment. Women who are pregnant, people taking photosensitive medication, or a recent intense tan (less than 3-4 weeks) are at risk for our laser treatments.

There are very rare side effects like hypopigmentation or hyperpigmentation, however these effects are mostly transient.

Yes, Acne and acne scars are treated in clinic with a series of chemical peels to get ride of the active acne. Only once there is not more active acne, we can start to treat acne scaring with a series of microneedling, microdermabrasion or fractional laser treatments. The treatment plan may vary per person but our specialists will help you fine the right treatments for your skin.

Botox treatments are done every 3-4 months and Dermal fillers, depending on the area being treated every 6-12 months.

Appointment and Cancellation

We require at least 48 hours notice for any cancellation of laser hair removal appointments. If you cancel an appointment by notifying us less than 48 hours in advance, payment of the $ 50 cancellation fee is required before you can make another appointment.

Unfortunately, we cannot extend the time period provided for people who arrive late for their appointment; however, we will do our best to complete the scheduled treatment during the time remaining at your appointment. We reserve the right to postpone the appointment if we believe that there is not enough time left to provide quality treatment and not to make our other clients wait unduly. If you show up for your appointment more than 15 (fifteen) minutes late, it will be considered a failure to show up for your appointment and the aforementioned fees will be charged.

Shipping & Returns

If you are not satisfied with your order, we ask you to send us an email at wiht your order number and we will get back to you shortly.

Refunds are processed as quickly as possible and may take up to 10 business days to complete.

For any cancellations or changes made to your order, we ask that you email us at as soon as possible. We cannot make any changes once the order has been sent.

For more details, or if you have other questions, you can contact us by email ( or by phone at 514-223-0787, during our business hours. You can also chat with us at the bottom of the page!

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